When will my order arrive?
Our products are shipped directly to you from the supplier which take 1-3 processing days. This unique business model allows us to save enormously on storage and transport costs and we can offer the products at a lower price than the competitor and take care of the shipping costs. In 99% of the cases, orders are delivered within the expected delivery time. Unfortunately, it can sometimes happen that an order is delayed in the delivery process.
How Long Does Shipping Take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location.
Estimated Delivery Time:
1~3 weeks (United States/Canada/Australia/New Zealand/United Kingdom/EU countries)
3~4 weeks (Other countries)
Due to COVID-19, shipping may take longer than you are used to. If you haven't received your product yet, don't hesitate to get in touch!
Where do you ship to?
We ship worldwide!
What are your shipping rates?
Our shipping is always free worldwide!
I am missing some products from my order, how is this possible?
Because we work with different suppliers, it is possible that products are shipped separately. If items from your order are missing, you will usually receive these after 4-5 days.
Can I cancel my order after I paid?
You can email our support team at email@example.com and we will do our best. We cannot guarantee cancelation as orders are immediately passed on to the warehouse. If it has already been processed or shipped we are unable to cancel your order and you will have to return the product. After receiving the product, we will refund your money within 14 days.
I gave the wrong address, what happens now?
If you see you put in the wrong address, contact us as soon as possible! It is possible to change your address as long as your order hasn't been shipped yet. After your order is shipped we cannot change your address anymore. Make sure that you check your address before making your order!