Where do you ship to?
We ship worldwide!
What are your shipping rates?
Our shipping is always free worldwide!
I am missing some products from my order, how is this possible?
Because we work with different suppliers, it is possible that products are shipped separately. If items from your order are missing, you will usually receive these after 4-5 days.
When will my order arrive?
Our products are shipped directly to you from the supplier which take 1-3 processing days. This unique business model allows us to save enormously on storage and transport costs and we can offer the products at a lower price than the competitor and take care of the shipping costs. In 99% of the cases, orders are delivered within the expected delivery time. Unfortunately, it can sometimes happen that an order is delayed in the delivery process.
How Long Does Shipping Take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location.
Estimated Delivery Time:
1 ~2 weeks (United States/Canada/Australia/New Zealand/United Kingdom/EU countries)
2~3 weeks (Other countries)
Due to COVID-19, shipping may take longer than you are used to. If you haven't received your product yet, don't hesitate to get in touch!
Do I have to pay tax?
Sales Tax is only charged on items shipped to the EU. In countries where Cabana & Straw has an obligation to collect, you'll see sales tax applied to your order, which will be correct for the delivery address that you've selected.
You won't have to pay Sales Tax on Gift Vouchers or Premier Delivery but you may have to pay Sales Tax on any delivery charges you pay.
You'll see sales tax applied to your order, which will be correct for the EU delivery address that you've selected
Can I cancel my order after I paid?
You can email our support team at firstname.lastname@example.org and we will do our best. We cannot guarantee cancelation as orders are immediately passed on to the warehouse. If it has already been processed or shipped we are unable to cancel your order and you will have to return the product. After receiving the product, we will refund your money within 14 days.
I gave the wrong address, what happens now?
If you see you put in the wrong address, contact us as soon as possible! It is possible to change your address as long as your order hasn't been shipped yet. After your order is shipped we cannot change your address anymore. Make sure that you check your address before making your order!
How can I track my order?
Our customer tracking system is experiencing some technical issues. We have currently disabled live tracking. If your order doesn't arrive after the normal delivery time, please get in touch with our customer service through email, Instagram of Facebook as soon as possible. Any carrier related delays are completely out of our control and we are unable to offer refunds for any orders that are delayed due to the carrier.