We can understand that there will come a time in which you aren’t satisfied with your new order.
Returning is possible within 30 days after receipt of your order. No hassle, no fuss.
Returning is simple and works as follows:
- Request an revocation form through our contact form, download, print, and fill in the returns and revocation form.
- Send your package back to our address and keep the shipping receipt.
- After we receive your package we will inform you, and update you in regards to how we will handle your return.
RETURN & REVOCATION FORM
Once you have filled in the returns and revocation form and added it to your package, send it back to our address.
Note: Email us to request address details: email@example.com. These shipping costs are at the expense of the customer.
Within five working days after we receive your return, you will receive a confirmation of your return by email.
AFTER WE HAVE RECEIVED YOUR PACKAGE
We will notify you by email within five working days after we receive your return.
After receiving the returned item, we will assess whether it is still in good condition and whether it is complete. If this is the case, we will immediately proceed to the settlement of the return.
If the item has been worn and damaged, we will have to charge you for this. These costs are equal to the selling price of the item you paid, or to the amount of the costs we have to incur for having the item repaired. In that case, we will contact you first before we handle your return.
If the product is defective or damaged, we will assess whether this is covered by warranty or not. If a defect under warranty can be repaired, then there are no costs for you as a customer. If the defect is not covered under warranty, we will contact you about the handling.
Handling your return
From the moment you have indicated that you wish to revoke the purchase, we will refund you the purchase amount as quickly as possible and always within a maximum period of 14 days. We will make the refund via the same payment method with which you paid.
If the products are not in good condition (f.e.: resulting into us not being able to resell them in the Cabana & Straw online shop, we will contact you about the handling. In that case it is possible that costs will be charged, as explained above.
- The item(s) have been worn out or washed
- The item(s) have been altered in any way
- The item(s) do not have the original tags on them
- Beyond the return time frame
Different issues can occur during the shipping process. If you received a damaged item, you must report it to us on the same day you received it to receive a free replacement. You should contact us at firstname.lastname@example.org with a photo of the damaged item along with packaging if the box is damaged and its shipping label. We are unable to accept the claim after 7 days from the date of the delivery.